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FAQs
Orders
How do I place an order? Is it possible to gift to multiple receivers?
Is my Order number important?
What if I forget my Order number?
How do I check the current status of my orders?
Can I cancel an order after it is submitted?
Can I change the sender and receiver details of my order?
What if there's a problem with my order?
How do I get in touch with you for any help?
Delivery
When do the deliveries begin? What is the lead-time for delivery?
How is my order delivered?
Which are the destinations covered?
Do you charge extra for shipping?
What's the proof of delivery?
What in case my order is not delivered?
What if the receiver refuses to accept the delivery?
What if the receiver is away for a while?
Payment
What are the different payment options available?
Is my credit card transaction secure?
In what currency will I be charged for the purchases I make?
Can I change the payment option for the order placed?
Do you accept International credit cards for deliveries within India?
Can I pay with cash?
Where do I mail the demand draft?
Answers
Orders
How do I place an order? Is it possible to gift to multiple receivers?
Just select the variety of premium mangoes you want to buy/gift from the Home Page and follow the Order Form. It's quite simple. Give your details, the receiver's details and choose the payment option to successfully complete the ordering process. You also have the facility to gift to multiple receivers through the same Order Form. For e.g. you can gift 1 box to Delhi, 3 to Mumbai and 2 to Pune.
Is my Order number important?
Yes. The Order number is required for tracking your order and also for future correspondence. Your Order number is a unique one and will be displayed once the ordering process is successfully completed. Please note this Order number.
What if I forget my Order number?
Incase, you forget/misplace your Order number, please mail us at rsplfruits@gmail.com. Mention your name and contact information, so that we can provide you with the Order number.
How do I check the current status of my orders?
IOnce you have placed an order we will give you your ordere number.In the contact us page, Please fill in the "we would like to hear from you details and include your order number. We will then get in touch with you immidiately and let you know about your order.
Can I cancel an order after it is submitted?
No you can't cancel an order once the payment process is complete.
Can I change the sender and receiver details of my order?
This is a rare case. You can definitely change the sender and receiver details of your order by mailing us the new details at rsplfruits@gmail.com. We will be able to change the details only if the order has not entered the shipping process. We will keep you informed.
What if there's a problem with my order?
In the unlikely event of a shortcoming from our side, your mango box remains undelivered, you will have the option to ask for a full refund or to have the box delivered to an alternative address. You can also carry forward the order to the next year at the same price, irrespective of the price hikes in the future.
How do I get in touch with you for any help?
You can e-mail us at:
rsplfruits@gmail.com
You can also reach us at:
Red Sand Plantations Ltd,
14, Pulla Avenue, Shennoy Nagar,
Chennai, Tamilnadu- 600-030.
rsplfruits@gmail.com
Delivery
When do the deliveries begin? What is the lead-time for delivery?
Each variety is best harvested in different seasons. The Alphonso is at its best in April & May and the Kesar in June. We normally start the bookings a month in advance and all deliveries are completed sequentially- on a first come first served basis. Dispatch schedules are updated periodically.
How is my order delivered?
Blue Dart our logistics partner is entrusted with the job of delivering the boxes of premium mangoes across India. Since we have been working with them for many years now, they are well trained to cater to our special needs of door delivering a perishable like fruit. Blue Dart covers almost all major towns and cities in India. Incase your destination is not serviced by Blue Dart, we will have to dispatch the box through some other reliable courier company. We will inform you accordingly.
Which are the destinations covered?
Almost all major towns and cities in India are covered.
Do you charge extra for shipping?
No. The price mentioned on the Home Page of redsandmango.com is an all-inclusive price. No hidden costs.
What's the proof of delivery?
Every confirmed order has an Order number. This will be your unique number which will help you to track your delivery status online as well as serve as your reference number should you need to get in touch with our Customer Care Centre. Please note that we cannot give hard copies as proof of deliveries.
What in case my order is not delivered?
In the unlikely event of a shortcoming from our side, your mango box remains undelivered, you will have the option to ask for a full refund or to have the box delivered to an alternative address. You can also carry forward the order to the next year at the same price, irrespective of the price hikes in the future.
What if the receiver refuses to accept the delivery?
In very rare cases, we find people reluctant to accept the box as a gift as a matter of their personal policy. We therefore, have no other option but to destroy the box at the destination. We don't call back the box, as it serves no purpose. In all such cases, you will be kept informed about the delivery attempt but no refunds will be given.
What if the receiver is away for a while?
In case the address of delivery is locked on the first attempt, our couriers leave a message behind and also make a second attempt within the next two days. They also try and call up the receiving party to know the suitable time for delivery. If all attempts fail, we instruct them to destroy the box. In such cases we give you the proofs of attempts made but no refunds will be given. Please note that the delivery of the mango boxes will not be attempted on Sundays or on any public holidays due to unavailability of courier service.
Payment
What are the different payment options available?
You have an option to pay by:
1. Credit Card
2. Net Banking
We have a tie-up with CCAvenue an e-Payment Service Provider to accept payments via Credit Cards and Net banking facilities in real-time. You can pay by using:
· Master cards, Visa cards, Amex cards, JCB cards, Diners cards and CitiBank E-cards issued anywhere in the world.
· HDFC, Centurion Bank, CitiBank, net banking customers can now also pay online.
Is my credit card transaction secure?
CCAvenue our e-Payment Service Provider uses the most powerful Verisign secure socket layer (SSL) for encrypting credit card numbers during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.
In what currency will I be charged for the purchases I make?
The charges will be billed to your credit card as www.ccavenue.com. All prices are listed in Indian Rupees. If you use a non-Indian credit card, your bank will automatically convert to your home currency based on the exchange rate when the order is confirmed. This will be reflected in your Credit Card statement.
Can I change the payment option for the order placed?
Once you register an order with us, you cannot change the payment option for that particular order.
Do you accept International credit cards for deliveries within India?
Yes, we accept all Indian/International Visa, MasterCard, and American Express credit cards.
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